Shipping Information
How long will it take to ship my order?
Most standard flash drives take 5 Days to produce and ship. If you need faster service visit our rush order page to view drives that can be shipped in as quickly as 24 Hours. If you are ordering a custom project, you should talk to your sales rep. Production time for those orders vary based on complexity and order quantity.
Can I track my order?
Yes! All order ship out via UPS. After your order has shipped your sales rep will email you a tracking number. If you prefer, we can also ship your order using your FedEx or UPS account.
Where is my order shipping from?
We are located in the United States, Wheeling, IL just outside of Chicago. We also have a location in Shenzhen, China. Every order goes a through rigorous quality control process before being shipped from either location.
Do you ship internationally?
Our gifting platform is set up for shipping to US and Canada. We can accommodate shipping to most other countries, but due to VAT and customs regulations those arrangements have to be set up through your account rep.
If your shipment is returned back to us for any reason (missing suite or street numbers, refused delivery, etc.) additional charges will be assessed to reship it back to you. All undelivered and unclaimed packages will be processed as a return. Due to the nature of custom production, all sales are final.
If you have further questions feel free to contact us!
Thank You,
CustomUSB